Two-Person Delivery Customer Hub

Welcome to the Two-Person Home Delivery Customer Hub

Track your delivery or collection

At Two-Person Home Delivery, we understand that receiving your items promptly and in perfect condition is paramount. Our dedicated customer care team is here to assist you every step of the way, ensuring a seamless delivery experience. If you ever need assistance with your delivery, you’ll find valuable information and solutions in our FAQs.

Your Convenient Go-To Resource:

Our Frequently Asked Questions (FAQs) section is your go-to resource for all inquiries related to home delivery. Whether you have questions about tracking your delivery, understanding our delivery process, or seeking assistance with any issues that may arise, our FAQs are designed to provide comprehensive answers, making it easy for you to find the information you need.

Assistance with Delivery Issues

If you need any help with your delivery, our FAQs offer practical solutions and guidance. Whether it’s a concern about the delivery time, a damaged item, or a change of delivery address, we’ve got you covered. We aim to resolve problems swiftly and efficiently, ensuring your satisfaction is our top priority.

Tracking Your Delivery

Tracking your delivery is simple, thanks to our user-friendly tracking system. In the FAQs, you’ll discover step-by-step instructions on how to track your items, ensuring you’re always in the know about the status of your delivery. We’ll guide you through the process so you can monitor your items from our facilities to your doorstep.

Customer-Centric Approach

Our FAQs reflect our commitment to delivering exceptional customer care. Clear, informative guidance empowers you to manage your deliveries effectively and confidently. If you need help finding the answers you’re looking for, our dedicated customer care team is just a message or phone call away, ready to assist you promptly.

At Two-Person Home Delivery, we ensure your delivery experience is as smooth and stress-free as possible. For further support or inquiries beyond the FAQs, please don’t hesitate to contact our friendly customer care team. Your satisfaction is our driving force, and we look forward to serving you throughout your home delivery journey.

Frequently Asked Questions:

Can I rebook my order?

Yes, the team will be looking into a delivery date as soon as possible and will be in touch via SMS and Email once routed. We are unable to book specific dates.

Can I change my delivery time window on theCan I change my delivery time window on the day of delivery? /// Can I ask for a time window? day of delivery?

The delivery windows are based on the drops and miles of the route. Unfortunately, you will not be able to alter the delivery windows.

How do I make a complaint about my delivery?

We are sorry that you are not happy with the delivery experience you have received. Please contact our complaints department by emailing us at info@route1groupltd.co.uk with your name, order number (if you know it), delivery address and phone number, followed by the details of your complaint, and we will try and help!

My delivery is booked. When will I receive the timeslot?

The afternoon prior to delivery (working days), you will receive your timeslot via SMS and email.

How do I change my address?

Please contact your retailer to change your address, as Route 1 can only do this with the client’s approval.

Can my items be left with a neighbour?

Please get in touch with your retailer to change your address, as Route 1 can only do this with the client’s approval.

Can my items be left with a neighbour?

Please contact your retailer to arrange delivery to a neighbour so that we can receive this instruction via email to confirm.

Can I collect from the depot?

Sadly, this is not possible – we are often governed by the SLA implemented by our client the retailer.

Can I track my order?

You can enter the tracking code provided into the the ‘tracking code ‘track your delivery’ box at the top of this page.

How will I know the driver is on their way?

On the morning of delivery our drivers will give you a pre-call, to advise on their ETA.

Ready to explore our bespoke Two-Person Delivery solutions?

Let’s schedule a no-obligation call with one of our sales team members. We’ll dive into your specific requirements, current delivery operations, business objectives, and aspirations.
Our team will then craft a detailed proposal tailored to your unique needs, complete with an online demo and a comprehensive price breakdown.

Book your no-obligation call today!