We are celebrating again – this time in the National Courier Awards

Celebrates Mihail Mihaylov’s Shortlist for the 2024 National Courier Awards: Institute of Couriers – National Courier Awards Shortlist 2024

We are thrilled to announce that Mihail Mihaylov, a valued Route One Northampton team member, has been shortlisted for the prestigious 2024 National Courier Awards in the Road Category (Four Wheels and More). Mihail’s nomination is a testament to his dedication, hard work, and outstanding contributions as a Class 1 Driver.

Why Mihail Stands Out:

Mihail is much more than just a skilled driver—his proactive approach and forward-thinking mindset have been instrumental to the success of our operations. He consistently goes above and beyond to support our team and deliver exceptional client service. One of Mihail’s most significant contributions has been his involvement in new client onboarding, where he has transformed the process into a smooth, efficient, and highly effective system. Key Achievements:

Commitment to Excellence: As a Class 1 Driver, Mihail is a role model for the entire team. His dedication to improving his driving and service delivery process has set a new standard at Route One. His passion for providing the best possible service shines through in everything he does.

Remarkable Support for New Customers: Mihail has shown extraordinary initiative in assisting new clients. He developed a detailed walk-through sheet for new client service delivery, helping to improve communication, minimize errors, and elevate the overall customer experience.

Proactive Contribution to Growth: Mihail’s proactive approach has been a game-changer for Route One. His innovative onboarding methods have fueled our growth, allowing us to take on new client accounts confidently. His efforts have enabled us to expand quickly while maintaining our high standards and ensuring sustainable development.

Sustainable Growth and Increased Capacity: Mihail has increased our capacity to handle more clients without straining our resources. His strategic onboarding process has helped us streamline our operations and build confidence in taking on more business. Mihail’s work has driven route expansion while maintaining service excellence.

Impact on the Business:

Mihail’s innovative ideas and proactive attitude have directly impacted our business. His efforts have allowed us to increase our capacity to onboard new clients, scale sustainably, and confidently manage more accounts. Mihail’s contributions are essential in keeping Route One growing, all while ensuring our clients receive the best possible service without compromise.

Conclusion: We couldn’t be prouder of Mihail Mihaylov’s 2024 National Courier Awards nomination. His commitment to excellence, remarkable support for new customers, and proactive contributions to our growth have made him a standout candidate for the Road Category (Four Wheels and More). At Route One Northampton, we are excited to continue building on the success that Mihail has helped us achieve, and we are honoured to see his hard work and dedication recognised nationally.

We wish Mihail the best of luck at the awards and look forward to celebrating his ongoing success!

For more information on the IoC Awards and Shortlist, visit the Institute of Couriers website.